Contact COMA Media Server

Contact support for account, plan, payment, privacy, abuse, copyright, or security questions.

How to Contact Us

For the fastest response, please email the correct department below and include enough information for us to identify your account, plan, order, or issue.

For plan, payment, or setup issues, include your plan email, payment provider, approximate purchase time, order reference if available, and any error message shown in COMA.

Support

For general help, account issues, setup questions, setup problems, addon store issues, and technical support.

Email:
support@comamediaserver.com

account

For purchase delivery, server setup, server setup resets, device changes, server migrations, plan limits, and plan status questions.

Email:
account@comamediaserver.com

Billing & Payments

For payment questions, failed payments, checkout issues, subscription questions, invoices, charge queries, or payment provider problems.

Email:
billing@comamediaserver.com

Privacy

For privacy questions, personal data requests, account data, deletion requests, corrections, or UK/EU data protection enquiries.

Email:
privacy@comamediaserver.com

Abuse Reports

For reporting misuse of COMA, unlawful activity, plan abuse, harmful content, harassment, spam, fraud, or security abuse.

Email:
abuse@comamediaserver.com

Copyright Notices

For copyright complaints, takedown requests, rights holder notices, infringement reports, or counter-notices.

Email:
copyright@comamediaserver.com

Security

For responsible disclosure of security vulnerabilities, suspected account compromise, or serious security concerns.

Email:
security@comamediaserver.com

Legal

For formal legal notices, policy questions, rights holder correspondence, or legal enquiries relating to COMA Media Server.

Email:
legal@comamediaserver.com

What to Include in Your Message

To help us respond quickly, please include:

Your name;
Your COMA account or plan email address;
Your access key or order reference, if relevant;
Your payment provider, such as Stripe or PayPal, if relevant;
Approximate purchase date and time, if relevant;
The COMA version you are using;
Your operating system and server type;
The exact error message shown in COMA;
Screenshots, logs, or evidence where useful;
A clear description of what happened and what you expected to happen.

Important Notes

COMA Media Server is self-hosted software. We do not host or supply user media libraries. Server owners are responsible for their own content, users, hardware, networks, backups, and legal compliance.

For urgent security, abuse, or copyright matters, please use the dedicated contact addresses above so your report can be routed correctly.