This Refund Policy explains how refunds, cancellations, plan issues, and plan transfers are handled for COMA Media Server ("COMA", "we", "our", or "us"), including purchases made through comamediaserver.com.

This Policy should be read alongside our Terms and Conditions, Privacy Policy, Acceptable Use Policy, and any checkout terms displayed at the time of purchase.

1. Digital Product Notice

COMA Media Server plans are digital products. Once a access key, setup entitlement, download access, subscription entitlement, or digital access has been issued, the product is considered delivered.

By completing a purchase, you acknowledge that access to the digital product may begin immediately after payment is confirmed.

2. No Refunds Once plan Is Issued

Except where required by law, all sales are final once a COMA plan has been issued, set upd, delivered, emailed, displayed, or otherwise made available to you.

This means we do not normally provide refunds where:

• A access key has been generated or issued;
• Software access has been granted;
• The plan has been set upd or attempted to be set upd;
• You change your mind after purchase;
• You no longer require the software;
• Your own hardware, server, network, ISP, firewall, router, operating system, or configuration is unsuitable;
• You fail to read the product description, requirements, or plan limitations before purchase;
• You purchase the wrong plan tier;
• You are unable to use COMA due to self-hosting, networking, port forwarding, DNS, SSL, or third-party configuration issues;
• You expected COMA to provide media content, streaming catalogues, movies, television programmes, music, or hosted media.

3. Legal Rights

Nothing in this Refund Policy affects any statutory rights you may have under applicable consumer law.

If the law requires a refund, repair, replacement, repeat performance, price reduction, cancellation right, or other remedy, we will comply with our legal obligations.

Where you are acting as a consumer, you may have legal rights if the digital content is faulty, not as described, or not provided with reasonable care and skill.

4. Digital Content and Immediate Access

Where applicable law provides cancellation rights for digital content, you acknowledge that those rights may be affected where:

• You request or agree to immediate access to the digital product;
• The access key or digital entitlement is issued immediately;
• Software download or setup access begins immediately;
• You acknowledge that access may start before any cooling-off period expires.

Where legally required, checkout wording may ask you to consent to immediate supply of digital content and acknowledge any effect this has on cancellation rights.

5. plan Transfers Are Not Allowed

COMA plans are issued to the original purchaser, account, email address, installation, device, server, or organisation stated or recorded at the time of purchase or setup.

Unless we expressly agree in writing, plans must not be:

• Sold;
• Transferred;
• Assigned;
• Gifted after setup;
• Shared outside the permitted plan tier;
• Resold on marketplaces;
• Bundled with third-party products or services;
• Moved between unrelated parties, users, accounts, businesses, or organisations.

Any attempted unauthorised transfer may result in suspension or revocation of the plan without refund.

6. Device or Server Changes

Some COMA plans may be linked to a specific device, server, installation, or setup fingerprint.

At our discretion, we may allow reasonable resetup where you replace your own device, reinstall your operating system, or migrate to a new server.

This does not permit transfer of the plan to another person, customer, business, or unrelated third party.

7. Refund Requests Before plan Issue

If you request cancellation before a access key, setup entitlement, download access, or digital access has been issued, we may consider a refund at our discretion.

Once the plan has been issued or access has been provided, the no-refund position in this Policy will normally apply unless the law requires otherwise.

8. Faults and Technical Issues

If you believe COMA is faulty or not working as described, you should contact support with details of the issue.

We may ask for reasonable diagnostic information, screenshots, logs, error messages, plan details, version numbers, and information about your server environment.

Where appropriate, we may offer troubleshooting, updates, patches, resetup, replacement access, or another remedy required by law.

9. Unsupported Configurations

COMA is self-hosted software. You are responsible for ensuring that your own hardware, operating system, storage, network, firewall, router, domain, SSL, reverse proxy, and internet connection are suitable.

We are not responsible for issues caused by:

• Incorrect setup;
• Unsupported operating systems;
• Third-party software conflicts;
• Firewall or port restrictions;
• ISP restrictions, CGNAT, or blocked ports;
• Router or DNS misconfiguration;
• Expired domains or SSL certificates;
• Hardware failure or lack of resources;
• User modification of files, databases, or code.

These issues do not automatically entitle you to a refund once a plan has been issued.

10. Abuse, Fraud, Chargebacks, and Misuse

We reserve the right to refuse refunds, suspend plans, or terminate access where we suspect:

• Payment fraud;
• Chargeback abuse;
• Unauthorised plan sharing;
• Attempted resale or transfer;
• Use of stolen payment details;
• Attempts to bypass plan verification;
• Breach of our Terms or Acceptable Use Policy.

Chargebacks or payment disputes may result in immediate suspension of the associated plan pending investigation.

11. Subscription Cancellations

If COMA offers subscription-based plans, you may cancel future renewals through the account, billing portal, or payment provider where available.

Cancellation stops future billing but does not normally provide a refund for the current billing period unless required by law or expressly agreed by us.

Access may continue until the end of the paid period unless otherwise stated.

12. plan Revocation

We may revoke or suspend plans without refund where a plan is used in breach of our Terms, including unauthorised transfer, resale, piracy, fraud, copyright abuse, payment abuse, or attempts to bypass account controls.

13. How to Request Support or a Refund Review

To request support or ask for a refund review, contact us with:

• Your name;
• Purchase email address;
• access key or order reference;
• Date of purchase;
• Description of the issue;
• Any relevant screenshots, logs, or error messages.

Submitting a request does not guarantee a refund.

14. Changes to This Policy

We may update this Refund Policy periodically to reflect changes in law, payment systems, plan models, or COMA services.

Updated versions will be published on comamediaserver.com. Continued use of COMA after changes are published constitutes acceptance of the updated Policy.

15. Contact

Website: comamediaserver.com

Support Email: support@comamediaserver.com

Billing Email: billing@comamediaserver.com